FAQs
HOW CAN I CONTACT YOU?
First, check out our FAQ's, you might find your answer below!
For fastest response, please email us at Admin@blessedtress.com
We respond to all emails within 24-48 business hours, Monday-Friday 9:00 A.M.-5:00 P.M. EST.
HOW DO I USE THE PRODUCTS?
If all you purchased the bundle package:
- Wash hair with the Chrysalis Stimulating Shampoo & rinse.
- Apply the Pollinating Deep Conditioner and allow to saturate hair for 20 minutes (heat recommended). Rinse well.
- On damp hair, spray the Transforming Leave-in Conditioner & Blooming Rose Water mist focusing on the ends.
- Apply the Metamorphing Hair Oil to the scalp and hair, with focus on the ends.
- Style as preferred.
Maintenance/Braid hydration
- Spray the Transforming Leave-in Conditioner & Blooming Rose Water mist focusing on the ends.
- Apply Metamorphing Hair Oil to the scalp and hair, with focus on the ends.
- Style as preferred.
Be sure to do a 24-hour patch test as well to ensure there are no allergies. If any reactions present themselves after application to the scalp (outside of a slight itch or tingle) please stop usage.
WHAT'S INSIDE BLESSED TRESSES PRODUCTS?
Our products may contain a combination of the following:
Castor Oil (Ricinus communis), Grape Seed Oil (Vitis vinifera), Extra Virgin Olive Oil (Olea europaea), Jamaican Black Castor Oil (Ricinus communi), Argan Oil (Argania spinosa), Tea Tree ( Melaleuca alternifolia leaf), Peppermint (Mentha), Rosemary (Rosmarinus Officinalis leaf), Thyme (Thymus Vulgaris), Aloe (Aloe barbadesis), Coconut oil (Cocos Nucifera Oil), Avocado Oil (Persea americana), Lavander Bulgarian Oil (Lavandula angustifolia oil), Cedarwood Oil (Cedrus Atlantica), Geranium Egyptian Oil (Pelargonium graveolens flower), Clove Bud (Eugenia Caryophyllus flower), Ylang II (Cananga odorata flower), Grapefruit White Oil (Citrus Grandis Peel), Vitamin E Oil, Jojoba Oil (Simmondsia chinensis seed) and Sweet Almond Oil (Prunus Amygdalus Dulcis).
WHEN WILL I RECEIVE MY ORDER?
All orders are processed within 3-4 business days and shipped via priority mail 2-5 business day shipping. Meaning you should get your serum within 5-10 business days!
WHAT'S YOUR REFUND POLICY?
We have a 100% money-back-guarantee, starting 120 days after you receive your order. If you are not happy with your results, contact us at support@BlessedTress.com and we will assist you in processing your return and getting your money back. You will be responsible for the return shipping postage.
Please note, the return must be received back within the 120 day window, or proof of the return in transit must be provided.
CUSTOMER RESPONSIBILITY
It is the customer's responsibility to provide the correct shipping address at the time of checkout. Please make every attempt to check your address before submitting your order. We cannot guarantee requests to update shipping address will be processed in time. If your order was shipped to an inaccurate or invalid address we cannot reship or replace it until the item has been returned to our warehouse. If Blessed Tresses reships your order, you will be responsible for additional shipping costs.
Additionally, orders that have been shipped out cannot be cancelled or refunded while still in transit. Refunds can only be processed after an order is returned to us by the customer.
MY ORDER WAS STOLEN/LOST
If delivery has been confirmed for your package via the shipping carrier, we are no longer responsible for the acceptance of your order at that point, as we have fulfilled our due diligence. However we will still do everything in our power to make sure you get your product!
Please note, tracking notifications are not 100% accurate in their timing….. So you may want to give it a few extra days or so to show up. If it still doesn't arrive, please check any other places that accept delivery in your neighborhood, or with neighbors.
As a final step, we ask that you contact your local post office for information regarding this order. Once this final step has been taken, and if still nothing is located; we ask that you file a claim and we will be happy to send you a replacement order ASAP.